Main purpose of the job 

Reporting to the Sales and Admin Manager, you will be responsible for ensuring that all in-company contracts are managed in an efficient and timely manner. 

Key responsibilities 

Administrating major in-company contracts

Invoicing all in-company training

Working with Registry Team Leader to administrate in-company training.

Having responsibility for post course evaluation and certification.

Keeping an inventory of equipment used and tracing any missing items.

Updating clients on their programmes.

Have an understanding of other roles within the department. 

Technical knowledge and experience 

Microsoft Office - Word, Excel, Outlook
Client Record Management (desirable)
Business and industry knowledge
Previous working knowledge gained within the training sector would be advantageous
Leadership and people development skills
Problem solving skills
Ability to deal with client enquiries
Assisting the accounts department with invoicing queries
Interpersonal effectiveness and communication skills
Continuation of excellent relationship with existing and prospective clients
Maintain good working relationships within the company and with regional offices
Delivery of results /impact on business results
Ensuring that cost effective tutor resource is used
Advising clients of their training progression routes to ensure continued business


Personal qualities
Ability to work within a team, customer focused, ability to make decisions to benefit the business and the team.

We are looking for a highly motivated individual capable of working in a diverse and ever changing environment as Office Manager. Various duties include - General reception & office/administration duties, basic PA duties, travel & hotel booking and event co-ordination, HR assistance, basic finance related duties such as Purchase Ordering, Petty Cash and Invoice management and general internal office management.
Key requirements:

  ●  General reception/office duties – answering telephone, meet and greet of visitors, deliveries ●  Travel arrangements – booking of taxis, flights, hotels, transport ●  General accounting - invoice logging, Purchase Order generation and management of all office orders ●   Organising meetings and appointments ●   Senior management liaising ●   Office supplies/furniture & equipment ordering ●   Organising office maintenance and repair work   ●   Dealing with internal staff requirements – staff absences, requests.

  Additional beneficial skills:
  ●  Bookkeeping, finance & accounting experience ●  Advanced interpersonal/communication skills ●   HR related experience for HR support Salary : Negotiable DOE

KEY JOB RESPONSIBILITIES:  
·         Assist with arrangements for quality assurance events and visits (e.g. Updates, Training Audit Visits)
·         Assist with the tracking, recording and monitoring of quality visits to approved centres and instructors
·         Track and record monitoring reports
·         Provide a Secretariat service to the Quality Committee
·         To produce reports as required
·         Maintain and develop efficient systems for files and records
·         Maintain spreadsheets/databases
·         Raising and processing of purchase requisitions and/or invoices as required
·         General administration duties
·         Dealing with telephone enquiries
·         Assist in dealing with complaints and appeals
·         Other reasonable duties as requested by Quality and Standards Manager (Monitoring)

RESPONSIBILITIES:  

In this key front line role you will have full responsibility for:

• Maintaining constant communications with your customers, answering all their requests and queries via the telephone, e-mail and fax.
• Enter and maintain customer orders and vendor purchase orders
• Maintain strong communications with manufacturing locations
• Provide basic quotations via Lotus Notes database.
• Respond to all non-technical customer enquires
• Expidite orders when required.
• Promote the power of the Company.

We are seeking to recruit an enthusiastic Inside Sales Coordinator who can demonstrate a commitment to customer service, be able to work on own initiative, be reliable, flexible and have the enthusiasm and willingness to solve problems.   In addition it will be necessary for all recruited personnel to spend time at other service centres when specific projects / workload & training dictate. This will mean that on occasions an individual must be prepared to travel, which can result in spending up to 5 days per week at other locations around the UK for short periods.  

QUALIFICATION / SKILLS:

• A minimum of 2 years experience in an office environment
• Strong communication skills both written and verbal.
• Flexible approach to work, be a self starter and use own initiative.
• Basic PC skills - Word, Excel, lotus notes essential.
• Mainframe computer skills - J.D. Edwards skills desirable.
• Bright and reliable with a willingness to solve problems.
• Be prepared to work from other locations on a temporary basis.
• Must be able to drive.

Excellent company benefits after 6 months service including pension, Healthcare, Gym Membership, subsidised massage service and free fruit!

The basic salary is £12,500 per annum plus a £1000 shift allowance (based on a 35 hr week). There is potential to earn bonuses on top of that, targets are set monthly and bonuses start from £300. After completing 3 months employment, overtime is generally available for those that want it and after 6 months, with proven good performance the salary is increased to £13,000, at this stage a 42 hr contract is offered, increasing the basic salary to £15,600.

Job Purpose:

Through inbound and outbound telephone calls you will negotiate outstanding monies by reaching agreements on defaulting accounts as well as dealing with any queries.
The post holder will be supported through planned coaching and development.

Key Responsibilities and Accountabilities:

1. Contacting defaulting accounts via telephone and letter to negotiate outstanding payments
2. Adhere to predefined team standards and legislative guidelines when speaking on the telephone
3. Record key information clearly and precisely using bespoke computer packages
4. Work towards agreed individual and team targets
5. Develop self, and maintain knowledge in relevant collection activities
6. Adapt communication style to affect negotiation success

Personality:

Self motivated with a positive attitude and drive for success

Personal Situation:

Able to work extended hours on occasion when required.

Specific Job Skills:

Previous experience in this type of work is not essential however individuals must possess excellent communication skills and experience of working with computers

The role of a Recruitment Consultant is to encompass the initial introduction of the company to prospective clients, the delivery of services to existing users, candidate generation and selection. It is a 360 recruitment role and will usually be based within a new area of the business. Consultants will be set fee targets and activity templates which they will be expected to achieve.

• Understanding of solution selling
• Demonstrate the ability to bring in new business.
• Confirmation of candidate commitment.
• Comprehensive qualification of candidate preparation and debrief of candidates and clients at 1st and 2nd interview level.
• Competent presentation of fully qualified candidates to clients.
• Ability to take a fully qualified job specification.
• Competent with interviewing techniques.
• Candidate control and the interview process.
• Presentation of terms of business to clients.
• Ability to hold good fact finding business conversation with clients.
• Arranging client visits and qualify/justify the client visit to the Recruitment Business Manager.
• Ability to identify decision-makers writing short profiles.
• Complete monthly objects and targets in line with appraisal.
• Take sole responsibility for the success or failure of the desk.
• Comply with company standards for all external communication.
• Adhere to all company policies and procedures as stated in the contract of employment.
• Project the correct image of the Company at all times.